Frequently Asked Questions

Are your caps officially licensed?

Yes. Our military caps are officially licensed designs representing the U.S. Navy, U.S. Army, U.S. Marine Corps, and U.S. Air Force. 

How quickly will my order ship?

Orders are normally processed within 1–2 business days. Weekends and holidays are not business days. Carrier transit time begins after the order has been processed and picked up.

How can I track my order?

When tracking is available, a shipping confirmation email will include the carrier and tracking link. You can also visit our Order Tracking page for help.

What is your return window?

You may request a return within 20 calendar days after delivery. Items must be unused, unworn, and returned in their original condition and packaging. Please review our Refund Policy before sending anything back.

How do I choose the right cap?

Please review each product description. Many caps are adjustable and designed as one size fits most, but the individual listing controls if a product has different sizing.

How large are the pins?

Pin dimensions are listed in the product title or description whenever available. Please check the measurements carefully before ordering.

Can I change or cancel an order?

Contact us as soon as possible. We will try to help, but an order cannot always be changed or canceled after processing begins.

What if my item arrives damaged or incorrect?

Email aidkang@bravocappins.com with your order number and clear photographs of the item and packaging so we can review the problem.

How can I contact you?

Use our Contact page or email aidkang@bravocappins.com. Please include your order number when asking about an existing order.