Order Tracking

Once your order ships and tracking is available, we will send a shipping confirmation email containing the carrier and tracking link.

Tracking your shipment

1. Open the shipping confirmation email sent for your order.
2. Select the tracking number or carrier link.
3. Allow the carrier time to record its first scan. Tracking may not update immediately after the label is created.

Didn’t receive tracking?

Orders are normally processed within 1–2 business days. Check your spam or promotions folder and confirm that you used the correct email address at checkout. If you still need assistance, email aidkang@bravocappins.com with your name and order number.

Package marked delivered but not received

Please confirm the delivery address, check around the delivery location, ask household members or neighbors, and contact the carrier. If the package is still missing, contact us with your order number and tracking number so we can help review the situation.

Carrier scans and delivery estimates are controlled by the carrier and may occasionally be delayed.