Returns & Refund Policy

20-day return window

You may request a return within 20 calendar days after the order is delivered. To be eligible, the item must be unused, unworn, and in its original condition and packaging. Proof of purchase is required.

Starting a return

Before sending an item back, email aidkang@bravocappins.com with your order number and reason for the return. We will provide return instructions if the item is eligible. Items returned without authorization may not be accepted.

Return shipping

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect. Original shipping charges are not refundable unless the return resulted from our error.

Damaged, defective, or incorrect items

Please inspect your order after delivery. Contact us promptly with your order number and clear photographs of the item and packaging if the product is damaged, defective, or different from what you ordered.

Non-returnable items

Gift cards and items clearly marked final sale cannot be returned. We may also decline returns of items that have been worn, used, altered, damaged after delivery, or returned without their original packaging.

Refunds

We will notify you after the return is received and inspected. Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the refund.

Exchanges

Exchanges depend on product availability. Contact us before returning an item so we can explain the available options.