Shipping Policy

Order processing

Orders are normally processed within 1–2 business days. Business days do not include weekends or holidays. During unusually busy periods, processing may take longer, and we will make reasonable efforts to communicate significant delays.

Shipping rates and delivery estimates

Available shipping methods, charges, and any estimated delivery times are shown at checkout. Delivery estimates begin after processing and carrier pickup. They are estimates rather than guaranteed arrival dates.

Tracking

When tracking is available, it will be sent to the email address provided at checkout. Tracking may take time to update after a shipping label is created.

Shipping addresses

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if you notice an error. We will try to help, but address changes cannot be guaranteed after processing or shipment.

Carrier delays and missing packages

Carrier delays caused by weather, service interruptions, or other circumstances may be outside our control. If tracking shows a package as delivered, please first check the delivery area, household members, neighbors, and the carrier. Then contact us at aidkang@bravocappins.com with your order and tracking numbers if assistance is still needed.

International orders

If international shipping is offered at checkout, the customer is responsible for any applicable import duties, taxes, customs charges, or local fees. Customs processing can delay delivery.

Contact

For shipping questions, email aidkang@bravocappins.com and include your order number.